Terms of Service

GlobalCarePort is a marketplace platform — not a medical provider.

GlobalCarePort LLC ("GlobalCarePort," "we," "us," or "our") operates an online marketplace that connects patients seeking medical care with independent, verified medical providers. We are based in Albuquerque, New Mexico, United States.

GlobalCarePort does not:

• Provide medical advice, diagnosis, or treatment
• Employ or directly supervise any medical provider listed on the platform
• Guarantee the outcome of any medical procedure or treatment
• Act as a medical referral service

All medical providers listed on GlobalCarePort are independent professionals. The relationship formed when you book through our platform is between you and the provider directly. GlobalCarePort facilitates the connection and booking process only.

By using GlobalCarePort, you acknowledge and accept this distinction.

To use GlobalCarePort you must:

• Be at least 18 years of age
• Have the legal capacity to enter into a binding agreement
• Not be prohibited from using the platform under any applicable law

By using GlobalCarePort, you represent and warrant that you meet these requirements. If you are using the platform on behalf of a third party (such as a family member), you represent that you have the authority to do so and to bind that person to these terms.

As a patient using GlobalCarePort, you agree to:

• Provide accurate information. All information you provide — including health history, contact details, and booking information — must be accurate and complete. Providing false information may result in your account being suspended and could affect your medical care.
• Conduct your own due diligence. While GlobalCarePort verifies provider credentials, we encourage you to conduct your own research, ask providers questions, and satisfy yourself that a provider and procedure are appropriate for your individual circumstances before booking.
• Consult your own doctor. Before travelling abroad for medical procedures, you should consult with your primary care physician or a qualified medical professional in your home country. GlobalCarePort does not replace medical advice from a doctor who knows your full health history.
• Arrange appropriate travel insurance. We strongly recommend purchasing comprehensive travel insurance that includes medical evacuation, cancellation coverage, and coverage for complications arising from medical procedures abroad. GlobalCarePort does not provide travel insurance.
• Communicate honestly with your provider. Full disclosure of your medical history, current medications, and relevant health conditions is essential for your safety. GlobalCarePort is not responsible for adverse outcomes resulting from incomplete disclosure.
• Use the platform lawfully. You may not use GlobalCarePort for any fraudulent, abusive, or unlawful purpose.

Medical providers listed on GlobalCarePort agree to the following in addition to any separate Provider Agreement:

• Accurate credentials. All credentials, certifications, accreditations, and other information submitted during the verification process must be accurate, current, and complete. Misrepresentation of credentials is grounds for immediate removal from the platform and may be reported to relevant licensing authorities.
• Maintain standards. Providers must maintain their board certifications, facility accreditations, and medical liability insurance throughout their time on the platform. Changes to credential status must be reported to GlobalCarePort promptly.
• Respond to enquiries promptly. Providers are expected to respond to patient enquiries within the response time displayed on their profile. Consistently poor response times may affect profile visibility or result in suspension.
• Honour confirmed bookings. Confirmed bookings must be honoured except in genuine medical or emergency circumstances. Unjustified cancellations of confirmed bookings may result in financial penalties and suspension.
• Platform fee. Providers agree to pay GlobalCarePort a platform fee of 12% on the total value of each completed booking. This fee is deducted automatically via Stripe before payout.
• Independent contractor status. Providers are independent contractors, not employees, agents, or partners of GlobalCarePort. GlobalCarePort has no control over and no liability for the medical services providers deliver.
• Patient care standards. Providers are solely responsible for the quality, safety, and legality of the medical services they provide. Providers must comply with all applicable laws and professional standards in their jurisdiction.

Booking deposits: When a patient books an appointment through GlobalCarePort, a deposit is collected to secure the booking. The deposit amount is set by the provider and displayed clearly before payment. Deposits are processed by Stripe, Inc. and held securely until the appointment is completed.

Remaining balance: Any balance remaining after the deposit is paid directly to the provider at the time of the appointment or as otherwise agreed between the patient and provider. GlobalCarePort is not responsible for collecting or managing the remaining balance.

Provider payouts: Following the completion of a booking, GlobalCarePort releases the provider's net earnings (deposit amount less the 12% platform fee) to the provider's connected Stripe account within 48 hours.

Currency: All prices on GlobalCarePort are displayed in US Dollars (USD) unless otherwise stated. Currency conversion fees charged by your bank or card issuer are your responsibility.

Pricing accuracy: GlobalCarePort displays pricing information provided by providers. While we encourage providers to keep pricing current, prices are indicative and may change. The final price for your procedure is agreed between you and your provider directly.

Patient cancellations:

• 7 or more days before the appointment: Full refund of the deposit, processed within 3–5 business days.
• Less than 7 days before the appointment: The deposit is non-refundable and is paid to the provider as compensation for the held calendar slot.
• No-shows: Patients who do not attend their appointment without prior cancellation forfeit their deposit in full.

Provider cancellations: If a provider cancels a confirmed booking, the patient will receive a full refund of their deposit regardless of timing. Providers who cancel confirmed bookings without legitimate medical justification may be subject to penalties and suspension from the platform.

How to cancel: To cancel a booking, log into your GlobalCarePort account and cancel through your booking management page, or contact us at contact@globalcareport.com with your booking details.

Refund processing: Refunds are processed via Stripe and typically appear in your account within 3–5 business days, depending on your bank.

Disputes: If you believe you are entitled to a refund that has not been processed, please contact contact@globalcareport.com. GlobalCarePort will review the circumstances and make a determination at our reasonable discretion.

GlobalCarePort does not provide medical advice. Nothing on this platform — including provider profiles, procedure descriptions, patient reviews, blog content, or any other content — constitutes medical advice, diagnosis, or treatment recommendation.

All medical decisions, including the decision to travel abroad for medical care, the choice of provider, and the choice of procedure, are yours alone to make in consultation with qualified medical professionals.

Medical tourism involves inherent risks, including but not limited to: complications from surgery or treatment, complications arising during international travel, difficulty accessing follow-up care in your home country, and differences in medical and legal standards between countries.

GlobalCarePort does not warrant or guarantee:

• The accuracy or completeness of any medical information on the platform
• The outcome of any medical procedure performed by a listed provider
• That any provider is suitable for your particular medical circumstances
• That care received abroad will meet the standards of your home country

You assume full responsibility for all risks associated with medical travel and with any medical procedures you choose to undergo.

To the maximum extent permitted by applicable law, GlobalCarePort LLC, its officers, directors, employees, and agents shall not be liable for:

• Any medical outcomes, complications, injuries, or adverse events arising from services provided by platform providers
• Any loss or damage arising from your reliance on information provided on the platform
• Any indirect, incidental, special, consequential, or punitive damages
• Any interruption, suspension, or termination of the platform or any service
• Any loss of data, revenue, or profits

GlobalCarePort's total liability to you for any claim arising out of or relating to these Terms or your use of the platform shall not exceed the amount of the deposit paid by you in connection with the specific booking giving rise to the claim.

Some jurisdictions do not allow the exclusion of certain warranties or the limitation of liability for certain types of damages. In such jurisdictions, our liability is limited to the maximum extent permitted by law.

You may not use GlobalCarePort to:

• Post false, misleading, or fraudulent information
• Impersonate any person or entity
• Harass, abuse, or threaten any user, provider, or GlobalCarePort staff member
• Attempt to circumvent the platform by taking bookings off-platform to avoid paying the platform fee (providers)
• Scrape, copy, or republish platform content without permission
• Attempt to gain unauthorised access to any part of the platform
• Use the platform in violation of any applicable law or regulation
• Post reviews or testimonials that are false, incentivised, or not based on genuine personal experience

Violation of these prohibitions may result in immediate suspension or termination of your account and, where appropriate, referral to law enforcement authorities.

All content on GlobalCarePort — including the platform design, logo, text, graphics, and software — is owned by or licensed to GlobalCarePort LLC and is protected by applicable intellectual property laws.

You may not reproduce, distribute, modify, or create derivative works of any platform content without our prior written consent.

By submitting content to GlobalCarePort — including provider profiles, photos, reviews, or enquiry messages — you grant GlobalCarePort a non-exclusive, royalty-free licence to use, display, and distribute that content in connection with operating and promoting the platform.

You represent that any content you submit does not infringe the intellectual property rights of any third party.

These Terms of Service are governed by and construed in accordance with the laws of the State of New Mexico, United States, without regard to conflict of law principles.

Any dispute arising out of or relating to these Terms or your use of GlobalCarePort shall first be addressed by contacting us at contact@globalcareport.com. We will make a genuine effort to resolve disputes informally.

If informal resolution is not possible, disputes shall be subject to the exclusive jurisdiction of the courts of Bernalillo County, New Mexico, or the United States District Court for the District of New Mexico, as applicable.

If you are a consumer located in the European Union, you may also have the right to use the EU Online Dispute Resolution platform at ec.europa.eu/odr.

GlobalCarePort reserves the right to update these Terms of Service at any time. When we make material changes, we will update the "Last updated" date at the top of this page and notify registered users by email where practicable.

Your continued use of GlobalCarePort after any changes to these Terms constitutes your acceptance of the revised Terms. If you do not agree to the updated Terms, you must stop using the platform.

For questions about these Terms of Service, please contact:

GlobalCarePort LLC
Albuquerque, New Mexico, United States
Email: contact@globalcareport.com